Beware CX Charlatans & Bamboozlers

Vance Morris

Published on: 16/10/2025

Ohio Rep. Thaddeus Claggett wants to ban marriage between humans and AI chatbots, proof we’ve lost our minds. But the real frauds aren’t digital brides; they’re the charlatans posing as customer experience experts. Here’s how to spot the fakes and learn real Disney-level CX.